What are the service fees for repairing the robot?
Prices for servicing the robot can vary by part/type of issue.
The service engineer will provide information on the total cost of repairs for your review before proceeding with the repair.
What are the tool I/O's present on the robot's wrist?
The HCR-5 Collaborative Robot is equipped with separate tool I/Os on the wrist to allow easy communication with external tools.
The tool I/O can be configured in the tool menu in the robot control software, with selections for analog input and amperage (0 to 20mA)/ voltage (0 to 10V).
The tool I/O pin map is included in Appendix D of the User Manual.
What is the operational range of the robot?
The maximum range of rotation with the robot arm fully extended is 915mm. The robot arm is unable to access a vertical corridor a width of 176.5mm from the central axis of the robot base due to the structure of the robot.
What is robot "Direct Teaching"?
Direct teaching is a feature that enables the user to program the robot by directly manipulating the robot arm, instead of using the joystick on the teaching pendant or entering movement parameters.
Direct teaching allows the operator to quickly and easily teach the robot.
What is the procedure for securing the robot?
The HCR-5 Collaborative Robot is equipped with the separate tool I/Os on the wrist to allow easy communication with external tools.
The tool I/O can be configured in the tool menu in the robot control software, with selections for analog input and amperage (0 to 20mA)/ voltage (0 to 10V).
The tool I/O pin map is included in Appendix D of the User Manual.
What are the service fees for repairing the robot?
Prices for servicing the robot can vary by part/type of issue.
The service engineer will provide information on the total cost of repairs for your review before proceeding with the repair.
How can a service request be made for repairing the robot?
Service and repair can be requested by phone at +1-314-574-5777, email at samlee@hyrobots.com, or in person at our Saint Louis facility. Service will be provided over the phone or via on-site visit by a service engineer.